The emergence of the expression ‘Welcome in’ as a greeting has raised questions among industry veterans accustomed to traditional hospitality phrases.
The phrase ‘Welcome in’ has recently gained traction in various service sectors, prompting discussions about its origins and appropriateness. A seasoned hospitality worker noted encountering this expression after joining a new workplace, feeling it sounded unnatural and possibly influenced by other languages. This observation raises the question: Is ‘Welcome in’ a recent trend, or has it always been part of the hospitality lexicon?
Miss Manners, a renowned etiquette advisor, suggests that the phrase might have been adopted from environments with German influences, where similar expressions are common. Regardless of its origin, ‘Welcome in’ appears to challenge traditional greetings, presenting a modern twist that some find perplexing.
In another query addressed to Miss Manners, a young professional in the banking sector expressed uncertainty about addressing customers as ‘this lady’ or ‘this gentleman’ when consulting a supervisor. The use of such formal third-person terms around the customer can feel awkward and potentially condescending. Miss Manners recommends opting for ‘this customer’ as a neutral and respectful alternative, which avoids gender assumptions and maintains professionalism.
Furthermore, a scenario involving a rude staff member at a periodontist’s office highlights the delicate nature of addressing unprofessional behavior. The patient, appreciative of the periodontist’s excellent care, faces discomfort due to the front desk manager’s demeanor. Miss Manners advises a candid yet unemotional approach, suggesting that the patient should provide the doctor with straightforward feedback without appearing accusatory. This strategy could preemptively address issues, thereby improving the office environment and maintaining customer satisfaction.
In conclusion, the discourse surrounding language and behavior in professional settings reflects broader cultural shifts. As new phrases like ‘Welcome in’ become more prevalent, they bring both curiosity and skepticism. Addressing these changes with an open mind and a commitment to respectful communication can help navigate the evolving landscape of customer service.
Source: Sun-sentinel
